FAQ

• For merch and apparel: Once dispatched you should get a confirmation email with a tracking number. You'll be able to see where your order is in the system together with an estimated delivery date.
• For Digital Products: You should receive and email to the address you provided with an instant download link as soon as payment if processed. Hit this link and download the file.
• For Vinyl and CDs: These aren't yet launched - we'll update this bit when we do!

Let us know as soon as possible if there's and error with the order or something missing. We need to be informed within 30 days of receipt of delivery. We'll then get back to you with (within about 3 working days) with details of how we'll sort things out!

Unfortunately not. You'll have to place another order if you've forgotten anything.

No they dont! The lucky recipient can use them whenever they choose. Also, any unspent balance will remain until it is all used up.

Please clear your browser history and then try again. If the login still does not work, please contact our support team and we will solve the problem together.

Sometimes due to stock levels we send from other distribution centers. This may mean on rare occasions we send out you order in two or more parts. You should receive separate tracking details for each part. Let us know at Customer Support if there's any issues with your order as soon as you can.

We'll certainly check out any awesome music you send us!

Go to our Main Page and scroll to the bottom. There's a 'Get In Touch' especially for bands right there!

We've no limits on genre so send away!

Please send an e-mail to our support team including your request using the same e-mail address you use in the online shop. We will immediately arrange the irrevocable deletion of your account. Your data will be automatically deleted by us at the end of the statutory retention period.

Any claims for damaged or defective items must be submitted within 30 days after the product has been received. Please get in touch by email via the link below. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Please let us know as soon as you can and we'll do our best to fix this. We really will try to help, so do get in touch with the link below. However if the order has been shipped we may not be able to help. Undeliverable items due to address errors will be returned to our facility and you will be liable for any redelivery costs. Orders not claimed within 30 days will be donated to charity and no refund will be issued.

Unfortunately we can't take physical products back once you've bought them unless they're damaged in transit or faulty in some way. We just don't have the facilities worldwide to accommodate this. Digital products can't be returned either.

• DIgital Downloads purchased should be sent immediately to the email address you've provided and contain a download link.
• Most Merch and Apparel orders will be processed the same day, though payment processing sometimes delays this a little. We aim to get most order to you within 14 - 20 days from the date of payment. Though most orders will be received much quicker than this. You'll receive notifications all the way through.
• The exception is our Footwear, which could take around 30 days (often far less) for delivery due to the location of our suppliers for these. Again you'll receive tracking info and notifications all through the process. Get in touch if you've any other questions. Always happy to help.

We aim to reply to all Customer Support emails within 5 working days. Sometimes, especially at times like Christmas we get a little snowed under and this may take a little longer. We'll always get back to you as quickly as we can.

Simply hit the link below and we'll do our best to get back to you within 5 working days.

Full Terms and Conditions can be found here.

Our full Delivery and Refund Terms can be found here.

We don't at present have a store that's open to the public. We are working hard to get the first flagship store open! Watch this space for updates.. it's gunna rock...